Privacy Policy

Our Commitment
Candor Financial Management Pty Ltd is committed to providing you with the highest levels of client service. We recognise that your privacy is very important to you. The Privacy Amendment (Private Sector) Act, 2000 sets out a number of National Privacy Principles (NPPs). Our aim is to both support and ensure that we comply with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au

Candor Financial Management Pty Ltd believes that this Privacy Policy discloses how the personal information you provide to us, and our representatives, is collected, used, held, disclosed and disseminated.

Candor Financial Management Pty Ltd is required to meet particular legislative and regulatory requirements. In order to provide a comprehensive financial planning advice to you, we are required to collect certain personal information from you.

Your Personal Information
As a financial planning organization we are subject to certain legislative and regulatory requirements which necessitate us to obtain personal information about you, including:

your name, date of birth, current addresses, telephone/mobile/fax numbers, e-mail address;

information regarding your dependents and family commitments

your occupation, employment history and details family commitments and social security eligibility.

your financial needs and objectives;

your assets and liabilities (current and future), income, expenses;

your superannuation and insurance details;

your social security entitlements; and

your risk profile details.

Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or afflations, membership of professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record. This is subject to some exceptions including when:

the collection is required by law; and

when the information is necessary for the establishment, exercise or defence of a legal claim.

Our Website utilises cookies to provide you with a better user experience. Cookies also allow us to identify your browser while you are using our site – they do not identify you. If you do not wish to receive cookies, you can instruct your web browser to refuse them.

You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.

How We Collect Personal Information
Candor Financial Management Pty Ltd collects personal information in a number of ways, including:

directly from you, when you attend a face-to face interview;

directly from you, when you provide information through a data collection form;

directly from you, when you provide information by phone;

directly from you via an email or the internet; and

directly from fund managers, superannuation funds, life insurance companies and other product issuers once authorisation has been provided by you. You have a right to refuse us authorisation to collect information from a third party.

How We Use Your Personal Information
Primarily, your personal information is used in order to provide comprehensive and/or limited financial planning services to you. We may also use the information that is related to the primary purpose and it is reasonable for you to expect the information to be disclosed.

Should you choose not to provide certain personal information or provide incorrect information, the advice and/or recommendations may be inappropriate or inadequate.

From time to time, we may provide you with direct marketing material. This will include articles and newsletters that may be of interest to you. If, at any time, you do not wish to receive this information any further, you may contact us with this request. We will endeavour to meet your request within 2 weeks. We maintain a Register for those individuals not wanting direct marketing material.

We may disclose your Personal Information to superannuation fund trustees, insurance providers, product issuers and other service providers for the purpose of giving effect to your instructions to us and the recommendations made by us.

We collect information about you for the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Although in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.

In the event of that we propose to sell the business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them.

When We Disclose Your Personal Information
The Corporations Act has provided the Australian Securities and Investments Commission with the authority to inspect certain personal information that is kept on our files about you.

For the purposes set out above, we may disclose your personal information to organisations outside Candor Financial Management Pty Ltd. The organisations to which we disclose information may include:

superannuation fund trustees, insurance providers, fund managers and other product providers in order to implement your financial plan/recommendations;

compliance consultants to ensure that our representatives are meeting our compliance standards;

paraplanning contractors or temporary staff to handle workloads during peak periods;

mailing houses;

your professional advisers, including your solicitor or accountant as authorised by you;

information technology service providers to manage our IT systems;

government and regulatory authorities and other organisations, as required or authorised by law; and

another authorised representative of Candor Financial Management Pty Ltd if necessary.

In addition, our employees and the outsourcing companies/contractors are obliged to respect the confidentiality of any personal information held by Candor Financial Management Pty Ltd.

How We Store and Secure Your Personal Information
Some of your personal information is kept in your hardcopy client file in a filing cabinet in our office. These files are accessible to authorised personnel only and are appropriately secured out of hours.

Your personal information may also be held on our computer database. All computer-based information is protected through the use of access passwords. Data is backed up regularly and stored securely off site.

Personal information will be treated as confidential information and sensitive information will be treated as highly confidential.

It is a legislative requirement that we keep all personal information and records for a period of 7 years. Should you cease to be a client of ours, we will maintain your personal information on or off site in a secure manner for 7 years. After this, the information will be destroyed.

Ensure Your Personal Information Is Correct
Candor Financial Management Pty Ltd takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:

inform us of any errors in your personal information as soon as possible; and

update us with any changes to your personal information as soon as possible.

Access to Your Personal Information
You have a right to access your personal information, subject to certain exceptions allowed by law. We ask that you provide your request for access in writing (for security reasons) and we will provide you with access to that personal information. Access to the requested personal information may include:

providing you with copies;

providing you with the opportunity for inspection; or

providing you with a summary.

If charges are applicable in providing access to you, we will disclose these charges to you prior to providing you with the information.

We will not provide you with access to your personal information if:

providing access would pose a serious threat to the life or health of a person;

providing access would have an unreasonable impact on the privacy of others;

the request for access is frivolous;

the information is related to existing or anticipated legal proceedings between us and would not be

discoverable in those proceedings;

providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;

providing access would be unlawful;

denying access is required or authorised by or under law;

providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security.

Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal.

Sending Data Overseas
We will not send any personal information about you overseas unless you consent to this, or we reasonably believe that the other country has privacy laws substantially similar to our own, or we provide the information in other circumstances giving like protection.

Complaints Resolutions
Please contact our Privacy Officer if you wish to complain about any breach or potential breach of your privacy rights. Your complaint will be responded to within 7 days. If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Australian Information Commissioner.

Contact Details
Privacy Officer: Jane Anderson
Address: PO Box 1604
Subiaco WA 6904
Telephone: 08-9486-7990
Facsimile: 08-9486-7993
E-mail: andersonj@cfm.net.au